Adding and removing users

Discover how to add users, resend invitations, and remove users from your Amazon Business account. Add users through email, a shareable link, or a spreadsheet.

Add and remove users to and from your Amazon Business account

Administrators can add users to the account one by one, or all at once by uploading a spreadsheet.


How invitations work

When a user is added to the business account, the admin assigns them a role, and an invitation to join is immediately emailed. Invitations are tied to an end user’s email address The recipient cannot change the email address they used to register for the account End users must take action after being invited to an account in order to become an active user. Invitations are valid for 90 days from send date. We will send several reminder emails to the recipients. After 90 days they will expire and need to be resent.


Three methods to add users

  • Add up to 20 users at once by email (easiest method)     
  • Share a link for users to request access
  • Add multiple users via spreadsheet


Admins will receive email notifications to Approve or Deny new user requests. the user join requests. When you approve the request to join, a screen will prompt you to assign a role and a group. An email will be sent to the requester telling them to finish activating their account.


Resending invitations

Navigate to Business Settings, input the name to which you have invited the user in the search bar, and select the correct group. Once you are in the correct group, from within the Members section of your Settings page, select Invitations. Select Actions, and Resend for the invited user.


Removing users

If you ever need to Remove Users, you can navigate to the user’s profile page. To find a user profile, go to Business Settings. You can locate a user through the search bar or the People section of the account. Once you have found the user, you can either remove them from a specific group, or from the business account as a whole. Extra confirmation is required to remove a user completely from the business account. Once a user is removed, they will need to accept a new invitation to regain access to the account.

Three ways to add users

  • To add a new user by email, enter the user’s email address and select the appropriate user permissions. Up to 20 people can be invited in this window at once.

  • To add a new user by sharing a new link, you can copy the link provided. This link is unique to your account and will have its own URL. This method is helpful if you don’t have your user’s work email address handy. Share the link using your favourite method of work communication, such as email or work messaging platform, or even send the link via text message.


    Once your user clicks on the link, they can specify which email address they want to use for their business account login.

  • To add multiple users via spreadsheet, you can use the provided template in your settings. Invite multiple users to different groups, and designate their roles on a group-by-group basis. After the spreadsheet has been uploaded, the admin will receive an automated report indicating any emails that could not be processed or whose recipients could not be invited. If an entry cannot be processed, this report will provide more details on the error so that you can fix it and try again.

Manage users in your Amazon Business account