Gordon Food Service
Commitment to customer satisfaction through a collaboration with Amazon Business, which improved purchasing controls and efficiency.
Jeff Howard, Indirect Procurement Category Manager at Gordon Food Service, emphasized the company's dedication to customer satisfaction through their "Customer is King" philosophy. With 36 years of experience at North America's largest independent food service distributor, Howard discussed overcoming challenges such as employee purchases from unmanaged suppliers. By engaging with Amazon Business, Gordon Food Service improved controls and purchasing standards, enhancing internal customer satisfaction. Amazon Business provided essential tools and reporting, while Amazon Business Prime's next-day shipping contributed to efficiency. Additionally, the Amazon Business preferred supplier features streamlined procurement processes, meeting diversity, equity, and inclusion criteria.
"Amazon Business is the DEI trailblazer. Just our ability to flag certain items that meet our DEI criteria to make them visible to our users is huge in getting us there. Amazon [Business] already had that capability [with Guided Buying] in place as well as being able to highlight our preferred suppliers. That really helps drive our purchasing behaviour with our users."
— Jeff Howard, Indirect Procurement Category Manager - Gordon Food Service
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